Careers

Authors of a long history. For over 80 years it has been people who have built our company, our innovative spirit, our success.

Those who choose to work with us choose to become a fundamental part of our history. From recruitment to placement, and throughout the employment career, we value the individual and his or her professional development as the primary source of personal enrichment, with the aim of ensuring greater harmony between individual and corporate goals. People are key to ensuring that our system is more competitive, consistently more innovative, and offers higher product and customer service quality. Working in Cefla means working in an international company,
a leader in its market sectors and most attentive to personnel management policies.

Technical Sales Representatives

WORKPLACE:  Cefla North America, Inc. Charlotte, NC, 28269 (USA)

STATUS: Full-time – exempt

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RESPONSIBILITIES

  • Prepare and submit sales contracts for orders of finishing equipment.
  • Maintain customer records, using automated systems.
  • Quote prices, credit terms, or other bid specifications.
  • Emphasize features of finishing equipment based on analyses of customers’ needs on technical knowledge of product capabilities and limitations.
  • Compute customer’s installation or production costs and estimate savings from new services, products, or equipment.
  • Select or assist customers in selecting finishing equipment based on customer needs, product specifications, and applicable regulations.
  • Prepare sales presentations or proposals to explain finishing equipment specifications or applications.
  • Verify that delivery schedules meet project deadlines.
  • Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.

YEARS OF EXPERIENCE

  • 4 years of experience as a Technical Sales Representative or as a Sales Manager, Sales Engineer, or related occupation or any combination thereof

APPLICATION PROCESS

  • Mail cover letter and resume to: Beth Way, HR Manager, Cefla North America, Inc., 6125 Harris Technology Blvd., Charlotte, NC 28269
  • Send your email to: careers@ceflaamerica.com
  • Refer to Job Code: CLT-TSR-1017

DIGITAL PRINTING TECHNICIAN – BU Finishing

WORKPLACE:  Charlotte, NC, 28269 (USA)

STATUS: Full-time – exempt

JOB DESCRIPTION:  The Digital Printing Technician reports to the Finishing Technical Director and is responsible for installing equipment, investigating and resolving customer reports of technical problems. The position interacts mainly with digital printing customers but also across the Cefla community as well as with outside businesses and individuals.

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RESPONSIBILITIES

  • Installs new or modified equipment at customer’s facility to ensure full functionality according to specifications,
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem,
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action,
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs,
  • Provides on-site technical assistance to help troubleshoot and repair equipment,
  • Maintains records of performance reports,
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems,
  • Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product,
  •  Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer,
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.

EXPERIENCE REQUIRED

  • 5+ years of experience in the digital industry,
  • Experience with installation and repair of digital large scale equipment/machinery,
  • Knowledge of photo editing,
  • Experience with selling services and products,
  • Strong software skills.

EDUCATION REQUIRED

  • High school or GED required, Bachelor’s preferred

JOB REQUIREMENTS

  • Self-starter, decision maker, problem solver, and analyst
  • Ability to sell services,
  • Attentive to details but able to make time to think and improve,
  • Manage concurrent tasks and responsibilities,
  • Excellent oral and written communication skills,
  • Customer Service oriented,
  • Ability to multi-task, troubleshoot, able to work in a fast paced environment,
  • Strong prioritization based on urgency and time management skills,
  • Manage concurrent tasks and responsibilities.

FIELD SERVICE TECHNICIAN – BU Medical Equipment

WORKPLACE:  Charlotte, NC, 28269 (USA)

STATUS: Full-time – exempt

JOB DESCRIPTION: The Field Service Technician reports to the Technical Support Manager and is responsible for installing equipment, investigating and resolving customer reports of technical problems. The position interacts mainly with dental customers but also across the Cefla community as well as with outside businesses and individuals.

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RESPONSIBILITIES

  • Install and un-install x-ray systems and sub-systems at customer’s facility to ensure full functionality according to specifications
  • Responsible for testing and refurbishing of x-ray systems
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem, coordinate problem resolution
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Provide software configurations and troubleshooting as well as hardware configuration and servicing
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

YEARS OF EXPERIENCE

  • 3+ years of experience
  • Experience with x-ray installation, maintenance and trouble shooting
  • DICOM

EDUCATION REQUIRED

  • Bachelor’s degree minimum

JOB REQUIREMENTS

  • Self-starter, decision maker, problem solver, and analyst
  • Team player with positive attitude
  • Availability to travel on short notice for extended periods of time, travel time 75%
  • Attentive to details but able to make time to think and improve
  • Manage concurrent tasks and responsibilities
  • Excellent oral and written communication skills
  • Customer Service oriented
  • DICOM knowledge/experience
  • Ability to multi-task, troubleshoot, able to work in a fast paced environment
  • Strong prioritization based on urgency and time management skills
  • Manage concurrent tasks and responsibilities

SALES ADMINISTRATION SPECIALIST – BU Medical Equipment

WORKPLACE:  Charlotte, NC, 28269 (USA)

STATUS: Full-time – exempt

JOB DESCRIPTION:  The Sales Administration Specialist reports to the Sales Administration Manager and focuses on supporting, administrating and managing all sales operations processes.  The position interacts across the Cefla North America organization as well as with outside businesses and individuals (customers, dealers, agents, ancillaries’ suppliers, HQ in Italy etc.).

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RESPONSIBILITIES

  • Accurately enter customer sales orders, quotes,
  • Ensure all prices quoted remain within established discount guidelines and allocate applicable commissions,
  • Maintain knowledge of product and products configurations,
  • Communicate effectively with Account Representatives to resolve problems with orders requests,
  • Responding to customer inquiries via e-mail,
  • Keep records of customer interactions, orders processed and file documents,
  • Provide phone coverage when needed,
  • Maintain sales reports,
  • Monitor stock replenishments,
  • Submit purchase orders to Cefla, QR, Mocom, PCM, etc. and receive merchandise upon arrival,
  • Close all warranty orders,
  • Monitor Trade Show inventory,
  • Process: dealer agreements, commercial letters, loans to customers and agents, refurbished items, returns to Italy of damaged items, warranty reimbursements, direct sales, credit notes,
  • Generate payable commission reports at month end and submit to accounting,
  • Monitor: loans to customers and agents, temporary imports, CRM case updates,
  • Process all required inventory transactions to ensure that the inventory is accurately reflected in JD Edwards,
  • Responsible for setting up new customers, new agents as well as tax codes in JD Edwards,
  • Assist with inventory cycle counts,
  • Preforms miscellaneous duties and projects as assigned by Manager,
  • Maintain catalogues inventory and deal with catalogues shipments.

YEARS OF EXPERIENCE

  • 5+ years of experience in a customer service, order processing

EDUCATION REQUIRED AND COMPUTER SKILLS

  • Bachelor’s degree minimum,
  • Microsoft Office including power point,
  • Google Analytics,
  • JD Edwards experience and/or knowledge.

JOB REQUIREMENTS

  • Customer Service oriented,
  • Ability to multi-task, troubleshoot, able to work in a fast paced environment,
  • Self-starter, decision maker, problem solver, and analyst,
  • Attentive to details but able to make time to think and improve,
  • Strong prioritization based on urgency and time management skills,
  • Manage concurrent tasks and responsibilities,
  • Excellent oral and written communication skills,
  • Remain well organized. Meet deadlines.

The following skills and expertise will be considered as preferential, although not necessary:

  • Events planning and effective organization (Trade shows, open-house events, congresses),
  • Strong understanding of brand strategies,
  • Competence on graphic designer software,
  • Knowledge of Italian Language.

N.2 OPEN POSITIONS – JUNIOR SALES REPRESENTATIVE – BU Finishing

WORKPLACE:  Charlotte, NC, 28269 (USA)

STATUS: Full-time – exempt

JOB DESCRIPTION:  The Junior Sales Representative reports to the National Sales Manager for North America and is responsible for promoting and selling Cefla finishing products in a region. The position interacts across the Cefla North America organization as well as with outside businesses and individuals (dealers, agents, ancillaries’ suppliers, etc.).

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RESPONSIBILITIES:

  • Develop with the Sales Engineers, Sales Manager and Regional Manager, strategy and sales plans for the Region.
  • Forecasting and monitoring the activity in the region, working closely with the sales force and dealers/agents.
  • Provide product training together with sales engineers to agents and dealers through planned training sessions and field work.
  • Perform appropriate cost justification studies to determine R.O.I. for presentation to potential customers.
  • Recommend machines and systems for customer specific application and develop presentation for specific customers.
  • Plan an efficient sales support effort on a weekly, monthly and quarterly basis working closely with the sales engineers and sales manager to make the most efficient use of time.
  • Coordinate order progress between customers and sales engineers and dealers/agents and assist with closing the sales.
  • Assist dealers/agents in documenting important technical information regarding the machine sale on the sales agreement or attached orders note. Order must reflect what is needed for the customer’s particular applications.
  • Monitor competitor’s activities and notify supplier and/or sales department of new developments, special trends, products etc.
  • Provide technical and creative input for advertising portion of the products and publicity releases, develop technical specification contribute articles to trade publications.
  • 75% anticipated travel requirement

YEARS OF EXPERIENCE:
– 2 years of selling capital equipment preferred
– Experience in manufacturing or the finishing industry a plus

EDUCATION REQUIRED:
– Bachelor’s degree preferred

JOB REQUIREMENTS:

  • Willingness to relocate to assigned territory within the United States
  • Leader of teams with business objectives and/or productivity improvement goals.
  • Confidence when dealing with people
  • Leader of cross-discipline projects
  • Self-starter, decision maker, problem solver, and analyst
  • Attentive to details but able to make time to think and improve
  • Manage concurrent tasks and responsibilities
  • Excellent oral and written communication skills
  • Remain well organized. Meet deadlines

Field Service Technician – BU Finishing

WORKPLACE: Charlotte, NC, 28269 (USA)

STATUS: Full-time e exempt

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RESPONSIBILITIES

  • Installs new or modified equipment at customer’s facility to ensure full functionality according to specifications
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Provides on-site technical assistance to help troubleshoot and repair equipment
  • Maintains records of performance reports
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
  • Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

YEARS OF EXPERIENCE

  • 5+ years of experience in a manufacturing environments, preferably the woodworking industry
  • Experience with installation and repair of manufacturing machinery
    EDUCATION REQUIRED
  • High school or GED required, Bachelor’s preferred

JOB REQUIREMENTS

  • Self-starter, decision maker, problem solver, and analyst
  • Attentive to details but able to make time to think and improve
  • Manage concurrent tasks and responsibilities
  • Excellent oral and written communication skills
  • Customer Service oriented
  • Ability to multi-task, troubleshoot, able to work in a fast paced environment
  • Strong prioritization based on urgency and time management skills
  • Manage concurrent tasks and responsibilities