Authors of a long history. For over 85 years it has been people who have built our company, our innovative spirit, our success.

Those who choose to work with us choose to become a fundamental part of our history. From recruitment to placement, and throughout the employment career, we value the individual and his or her professional development as the primary source of personal enrichment, with the aim of ensuring greater harmony between individual and corporate goals. People are key to ensuring that our system is more competitive, consistently more innovative, and offers higher product and customer service quality. Working in Cefla means working in an international company,
a leader in its market sectors and most attentive to personnel management policies.


WORKPLACE:  Charlotte, NC, 28269 (USA)

STATUS: Full-time – exempt

JOB DESCRIPTION: The Field Service Technician reports to the Technical Support Manager and is responsible for installing equipment, investigating and resolving customer reports of technical problems. The position interacts mainly with dental customers but also across the Cefla community as well as with outside businesses and individuals.



  • Install and un-install x-ray systems and sub-systems at customer’s facility to ensure full functionality according to specifications
  • Responsible for testing and refurbishing of x-ray systems
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem, coordinate problem resolution
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Provide software configurations and troubleshooting as well as hardware configuration and servicing
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.


  • 3+ years of experience
  • Experience with x-ray installation, maintenance and trouble shooting


  • Bachelor’s degree minimum


  • Self-starter, decision maker, problem solver, and analyst
  • Team player with positive attitude
  • Availability to travel on short notice for extended periods of time, travel time 75%
  • Attentive to details but able to make time to think and improve
  • Manage concurrent tasks and responsibilities
  • Excellent oral and written communication skills
  • Customer Service oriented
  • DICOM knowledge/experience
  • Ability to multi-task, troubleshoot, able to work in a fast paced environment
  • Strong prioritization based on urgency and time management skills
  • Manage concurrent tasks and responsibilities