Careers

Authors of a long history. For over 80 years it has been people who have built our company, our innovative spirit, our success.

Those who choose to work with us choose to become a fundamental part of our history. From recruitment to placement, and throughout the employment career, we value the individual and his or her professional development as the primary source of personal enrichment, with the aim of ensuring greater harmony between individual and corporate goals. People are key to ensuring that our system is more competitive, consistently more innovative, and offers higher product and customer service quality. Working in Cefla means working in an international company,
a leader in its market sectors and most attentive to personnel management policies.

PRODUCT SPECIALIST – BU Medical Equipment

WORKPLACE:  Charlotte, NC, 28269 (USA)

STATUS: Full-time e exempt

JOB DESCRIPTION: The Product Specialist is responsible for providing after sales support for Cefla Medical Equipment products, end-user equipment and applications training. In addition, this position promotes product sales by developing sales and technical marketing material to support the sales force and distributors. The position interacts across the Cefla North America Medical organization as well as with outside businesses and individuals.

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RESPONSIBILITIES:
• Execute select projects related to training for dental equipment and software applications including 2D/3D imaging, sterilization and operatory chairs with delivery units
• Develop product training plan and materials for sales team and distributors
• Communicate with customer on details of the training to ensure that the customer is comfortable and ready to receive the training
• Train customer (staff and doctors) of all necessary steps to utilize and maintain the equipment
• Train on all applicable software applications and use of software applications with the equipment
• Conduct training of customer, dealer, in-house staff and others as identified in the US and Canada
• Travel with regional sales force and provide technical expertise on sales calls and at trade shows
• Provide customer support on-site and by phone, including training, troubleshooting and quality assurance
• Resolve technical issues related to all training efforts
• Complete projects on schedule and on budget
• Input to equipment specifications and documentations related to equipment training
• Make recommendations that may result in streamlining the training process
• Participate in installation design reviews and test analysis if required
• Complete project reports as assigned including: project plans, project cost and schedule tracking, issues tracking and resolution and so on.
• Maintain and update the product/customer data base and develop monitoring instrument for industry, product and competition’s trends
• Monitor competitor’s activities and notify supplier and/or sales department of new developments, special trends, products etc.
• Performs other duties and tasks as assigned by their supervisor/manager

YEARS OF EXPERIENCE: 5+ years of experience

EDUCATION REQUIRED: Bachelor’s degree minimum.

JOB REQUIREMENTS:
• Confidence when dealing with people
• Ability to travel the minimum of 75%
• Leader of cross-discipline projects
• Self-starter, decision maker, problem solver, and analyst
• Attentive to details but able to make time to think and improve
• Manage concurrent tasks and responsibilities
• Excellent oral and written communication skills
• Remain well organized. Meet deadlines

SALES ENGINEER – BU Finishing

WORKPLACE:  Charlotte, NC, 28269 (USA)

STATUS: Full-time e exempt

JOB DESCRIPTION: The Sales Engineer reports to the National Sales  Manager for North America and is responsible for engineering services and support to field sales and product groups.

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JOB DESCRIPTION

Support sales activities with drawings of production lines and factory layouts. Capitalize on business opportunities with customers who can benefit from assistance with various types of equipment and services not exclusively offered by Cefla North America.

RESPONSIBILITIES

  • Write and execute proposals, drawings and contracts, to research equipment, and or, services for customers. Proposals and contracts must be professionally written to define engineering terms and responsibilities. Price calculations must be performed within documented guidelines but sometimes guidelines can be verbally discussed and changed for particular projects.
  • Propose equipment and/or services to customers.
  • Document all significant discussions and agreements concerning customer projects.
  • Note deficiencies in existing customer production system to identify opportunities to sell new equipment or services.
  • Provide project planning which may include drawings, project timelines, project proposal and budget review with input from customer, Sales Engineers, relevant Product Managers, and Service Management.
  • Enter and maintain data within 2 CRMs (one in NA second in Italy) Cefla server.
  • Assist Sales Manager in creating price structures for particular machines, or sectors of industry by providing relevant input and factual data.
  • Prepare and deliver technical presentations that explain products or services to customers and prospective customers. Presentations can be at customer, trade shows, dealer events and Cefla open houses.
  • Visit prospective buyers at commercial, industrial, or other establishments to show samples or catalogs, and to inform them about product pricing, availability, and advantages.
  • Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
  • Develop sales plans to introduce products in new markets.
  • Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

YEARS OF EXPERIENCE

1 or more years of experience

EDUCATION

Degree in mechanical engineering, and/or, wood science.

JOB REQUIREMENTS

  • Willingness to travel when needed
  • Leader of teams with business objectives and/or productivity improvement goals.
  • Confidence when dealing with people
  • Self-starter, decision maker, problem solver, and analyst
  • Understanding of metric and American measurements
  • Good communication, presentation, and report writing skills.
  • Good computer skills, able to utilize MS Office software.

Field Service Technician – BU Finishing

WORKPLACE: Charlotte, NC, 28269 (USA)

STATUS: Full-time e exempt

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RESPONSIBILITIES

  • Installs new or modified equipment at customer’s facility to ensure full functionality according to specifications
  • Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problem
  • Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
  • Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
  • Provides on-site technical assistance to help troubleshoot and repair equipment
  • Maintains records of performance reports
  • Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
  • Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
  • Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
  • Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

YEARS OF EXPERIENCE

  • 5+ years of experience in a manufacturing environments, preferably the woodworking industry
  • Experience with installation and repair of manufacturing machinery
    EDUCATION REQUIRED
  • High school or GED required, Bachelor’s preferred

JOB REQUIREMENTS

  • Self-starter, decision maker, problem solver, and analyst
  • Attentive to details but able to make time to think and improve
  • Manage concurrent tasks and responsibilities
  • Excellent oral and written communication skills
  • Customer Service oriented
  • Ability to multi-task, troubleshoot, able to work in a fast paced environment
  • Strong prioritization based on urgency and time management skills
  • Manage concurrent tasks and responsibilities